Let's talk.
We're here to help.

Whether you have a question about trading, need technical support, or just want to share feedback, our team is one message away.

Get In Touch

Three ways to reach us.

Pick the one that fits your situation. All three routes are monitored around the clock.

Email Support
Best for detailed questions, account issues, and anything that needs a written record.
[email protected]
Live Chat
Fastest way to get help. Real humans on the other end, average response time under 5 minutes.
Available 24/7 for logged in users
Contact Form
Prefer to write it out? Use the form below. It goes straight to our support queue.
Scroll to form
Send A Message

Tell us what's on your mind.

Fill in the form and we'll get back to you. Average first response within 4 hours.

Maximum 5000 characters. Please include as much detail as possible so we can help you faster.

By submitting, you agree to our terms of service and privacy policy.

Response Time
Average first response under 4 hours during normal activity. Live chat usually within 5 minutes.
Languages
We support English, Spanish, French, German, and Portuguese. Just write in whichever is easiest for you.
Security Notice
We will never ask for your password or 2FA codes by email. If you receive a request like that, ignore it and let us know.
Support For Traders
Our support team includes active traders, so questions about leverage, position sizing, and orders get accurate answers.
Business Enquiries
For partnerships, integrations, and institutional enquiries, use the form above with "Business" as the subject.
Common Questions

Before you write, check here.

These are the questions we get most often. If yours isn't answered here, send us a message.

Sign up free in under 2 minutes, deposit crypto or card, and your balance is immediately available for trading. No waiting periods.
KYC is required for withdrawals and higher trading limits. You can explore the platform and place trades before completing it.
Click "Forgot password" on the login page and enter your email. You will receive a reset link within a minute.
Contact support immediately. We can pause a pending withdrawal within a short window, but once it is broadcast on chain it cannot be reversed.
Yes. Withdrawals are processed within 24 hours and there is no lock-in period on your balance.
Crypto transactions are irreversible. Deposits and trades cannot be refunded, which is why we ask every user to start small and test the platform first.
Send us a message using this form with "Technical Issue" as the subject. Include a screenshot if possible. We investigate every report.

Or just start trading.

Sometimes the fastest way to get your answer is to sign up and try. Free account, no deposit required to explore.

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